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  Frequently Asked Questions
 
 

1. When do you start working on my project?
2. How can I see my logo designs?
3. What if I don't like what you come up with?
4. How many amendments am I allowed for my logo?
5. Who owns the copyright?
6.What files types would the logo be provided in?
7. I can’t see/download the pdf files
8. I can’t see the portfolio
9. How do I pay?
10. I'm only just launching my business, do I really need a logo?
11. Do you take orders from outside the United Kingdom?
12. Who owns the Copyright?
13. Why should I have a logo professionally designed?
14. How does the whole process work?

 



1. When do you start working on my project?
We will start working on your project as soon as we receive your order.

2. How can I see my logo designs?
Once we receive your order & payment we will set up a space in our secure client area for you.
By clicking on the 'client area' button' on the homepage, you simply go to the client area of our websites, enter your username and password to enter and then view your designs or fill out any questionnaires.


3. What if I don't like what you come up with?
Our briefing process has been carefully designed to reduce the possibility of this happening. At the outset of a project we ask questions that cover all aspects of your design, so we know what to do and you know what to expect. If, however, you are not 100% satisfied with the finished product we will give you a 50% refund.

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4. How many amendments am I allowed for my logo?
It depends on the package that you choose.

Logo Upgrade – up to 2 FREE Amendments
Logo Design – up to 3 FREE Amendments
Business Card Design – up to 2 FREE Amendments
Stationery Pack – up to 2 FREE Amendments
Additional Revisions – 1 FREE Amendment

5. Who owns the copyright?
Upon completion of the project, we will transfer ownership of copyright of your FINAL design to you. We retain the right to utilize any artwork, designs, edits, revisions and work product from the project in advertising, promotion and other, not-for-pay display.


6. What file types would the logo be provided in?
Your final logo would be supplied on CD in the following formats:

Spot Pantone EPS (ideal for stationery, leaflets, etc.)
Full Colour Process EPS - (CMYK, ideal for brochures, full colour print)
Mono EPS (ideal for single colour print, faxes, etc.)
Colour & Mono GIF (ideal for websites, presentations, etc.)


7. I can’t see/download the PDF files
A: Sometimes we upload PDF flies to your client area for you to preview & approve. You will need Adobe Acrobat reader installed in on your computer to view these. To download the free installer click here.

8. I can’t see the portfolio
A: You will need the Shockwave Flash player installed on your computer to view the portfolio. To download the free installer click here:


9. How do I pay?
If paying by cheque, make your cheques payable to: Amadi Design Co.
You may also pay by credit card via our secure shopping cart facility powered by PayPal.


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10. I'm only just launching my business, do I really need a logo?
New companies are often keen to get started and make money and often give little or no thought to their corporate identity, thinking that this is just a subject for the big boys with thousands of pounds to spend.
As there are always things to do when launching a new venture, the design of an appropriate logo and corporate identity often gets put to one side. However, this short sightedness can in many cases, be a costly mistake that can be regretted later.

* In most cases a new business is in competition with established corporations from day one. A high quality logo is one of the simplest and quickest ways to show that your company is professional and means business right from the start.

* The first job of many new businesses is to attract new clients, often away from the competition who are well established. A distinctive logo makes your Company stand out from the crowd and its image sticks in peoples minds. Once in this position it is much easier to remember your Company than by it's name alone.

* A good logo design adds visual sparkle to any document, signs, vehicle livery or website, and increases the forcefulness of your literature and promotional materials.

* Sooner or later the moment will come when you realise that you need a professionally designed logo. If that moment occurs after the Company has been trading for a time and already has established clients you can risk undermining your existing brand and losing market position. The often extra money will have to be spent to let clients know about the change of identity and the introduction of your new logo.



11. Do you take orders from outside the United Kingdom?

Yes. We welcome orders from outside the UK. The process is lightly different if you are an overseas client, please contact us for more information, email support@logokitchen.com


12. Who owns the Copyright?

Upon completion of the project, we will transfer ownership of copyright of your FINAL design to you. We retain the right to utilize any artwork, designs, edits, revisions and work product from the project in advertising, promotion and other, not-for-pay display.


More information can be found on our how it works page.
If you have any other queries, please email us at support@logokitchen.com or give us a call.


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